HCA Healthcare’s remote access tool connects clinical systems to physician practices, providing physicians and their staff with robust capabilities that mimic hospital use while delivering a high performing single sign-on experience across a variety of popular interfaces on non-HCA Healthcare devices.

Requesting Access - Physician Office Staff

If you are employed by a Physician practice and require access to HCA Healthcare’s secure remote access portal, please download and complete our appropriate access form. Please print the form upon completion and send via FAX to (866) 207-8841 or send by e-mail to: GCDV.PSSAccessRequests@HCAHealthcare.com.

Requesting Access- 3rd Party Billers

If you are an external vendor/biller and need access to hospital records, please work with the sponsoring Physician and practice to have the form here completed. Please print the form upon completion and send via FAX to (866) 207-8841 or send by e-mail to: GCDV.PSSAccessRequests@HCAHealthcare.com.

Requesting Access - Referring Providers

If you are a Physician requiring view-only access to medical records at a specific facility where you refer patients, please download the Referring Provider Security Access Form.

For more information on the application suite available to HCA Healthcare affiliated providers, please see the Applications page.

Signing into Remote Access

VDI solution: https://remote.vdi.medcity.net

PC/MAC download instructions

iOS download instructions

Android tablet download instructions

Remote Support Portal powered by BomGar

If you are connected with a support representative over the phone, you may be asked to go to the following website to allow for remote connection to your device.

BomGar Remote Support